unringable vicars What is not understood by people who have not been irritated by sound is that it is one of the few experiences that is cumulative / incremental in it's ability to cause true distress. Most things in life are transient experiences but sound is insidiously destructive. Fortunately, it's one of relatively few things in life that triggers our Pavlovian Response. If a neighbour's dog yaps for half an hour it becomes irritating. Over time, it yapping 20 minutes is enough, then 10 sets you on edge, then 5, until, finally, the very first yap sets you into a self-destructive spiral of antagonism. A lot will have been "suffered" before the first complaint is registered. Then, if nothing changes, the situation spirals way out of control. With bells, as with that yapping dog, unless something changes at the first instance a complaint is raised, it will only get worse. Mediation is essential with "noise complaints". More so that with any other neighbour dispute. The first step is to uncover the core facts and accept that something needs to be done to alter the circumstances in some way as soon as humanly possible. Without such steps the complainant's perception of their grievances will worsen. Coincidentally, the only bell-related complaint at my home tower for decades arose just a few weeks ago when the bells were heard over an abnormally long period and at an unusual time of day / day of the week. It was nipped in the bud by clarity of thought on the part of the Rector, and required no change whatsoever in the use of the bells. However, Plan B was ready - an immediate, modest reduction in frequency and duration of the periods the bells would be heard and the dust was blown off our TWO sets of muffles. Preparedness for potential complaints allows rapid and amicable resolution. Failure to be prepared leads to inaction, compounding the problem, or a knee-jerk reaction that can satisfy none. My qualifications for passing on the above? Decades of involvement with complaints in many forms, and 30+ years involvement with the Soltau bells.